Frequently Asked Questions

Many factors affect times. If you have ordered a ready-made item (Semi Custom or Universal covers), shipment will generally occur in 2-5 business days. The vast majority of Tailormade covers orders take from 7 - 10 business days to manufacture, plus shipping time. Occasionally unforeseen circumstances can delay an order. This could include anything from having to make a new pattern for your seat to getting skins that match perfectly, etc. If there are any delays with your order, we will notify you via email. On rare occasions, orders may take up to 6 weeks to ship.

We have tried to represent the colors seen on the site as true as possible according to our computer monitors. There's three instances that could cause the colors to vary. First, monitor settings from computer to computer may distort the true color. Second, dye lots change from time to time with our supplier which can cause slight variances in color. Finally, the wool sometimes takes to the dyes in different ways, producing slight variances (now you understand why matching colors can cause delays!). If you're ordering anything from our Tailormade series, you can request that a color sample be sent to you before your order is produced (this option is available in the checkout process). We keep a small piece cut from the same skin here on file that we will use to match your covers exactly to the sample sent.

No, your pocket won't be covered and will still be accessible. Seat covers will go down about 6" in the back.

On most models, the headrest posts will hold the seat cover in place. On models that do not have headrest, or have off center headrests, straps will hold them in place.

That all depends on your taste. If you're looking for a custom, tailored fit, then order from our Tailormade series. This series is more expensive, but you are guaranteed a perfect fit and also can request a swatch for the perfect color as well (option available during the checkout process). Tailormade covers last much longer on average and also come with a longer warranty (varies by type of cover). The Ready Made series is great if you're looking for a fantastic value. While not guaranteed to be a perfect fit, you'll find that they will fit quite well on certain seat profiles. Any alterations specific to your vehicle (a seat belt guide, or side air bags, for example) will be done in our factory. If alterations are required to make the cover fit, our production team will contact you and advise why the changes are necessary and advise any additional costs.

Yes, our seat covers will not interfere with the deployment of seat side airbags.

Placing an order online is easy! First, browse through our selection of auto accessories and choose the items you would like to purchase. Then add the items to your shopping cart and then check out. All prices are in US dollars. California residents will be charged 7.75% sales tax.

30 Day Money Back Guarantee: We want you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return non-custom made items for a full refund (minus any shipping, handling or gift wrap charges) within 30 days of the original shipping date. The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, to ensure full credit.

All purchases must receive prior authorization from the factory before a return can be accepted. In the event an item or items are returned without prior authorization, and if accepted back, a restocking fee of 25% will automatically be deducted from the refund providing the covers can be resold. If the covers for whatever reason are not accepted back by the SUPERLAMB factory, they will be returned, and the shipping charged to the customer.

A restocking fee of 25% will apply for any of the following:
Returned item received beyond 30 days of original shipping date;
Item is returned dirty and can be cleaned. If an item cannot be cleaned, it will be returned to you and your credit card will be charged return shipping.

Should both of the above situations occur, the item will be shipped back to you at your expense.

The 30 Day Money Back Guarantee does not apply to clearance items, as all sales are final in that section of the website. The manufacturer warranty still applies to these items.

There are no returns on Tailormade (custom made to order) items except for defects in materials or workmanship. This includes all Tailormade Original, Tailormade Insert, Tailormade Supervest, Tailormade Headrest, Tailormade Console, Tailormade Armrest and Tailormade Floor Mats. In the event there is a problem, SUPERLAMB will pay to have the covers returned to the factory to evaluate your complaint. In addition SUPERLAMB reserves the right to fix any problems or replace the covers at our discretion. Please remember, when ordering Tailormade seat covers, you acknowledge on the order that you understand that Tailormade covers cannot be returned for a refund. Every cover is made by hand and yes we do occasionally make mistakes although they are very infrequent. It is usually always something small so it is corrected and shipped back to you the same day it comes back into our factory. This includes all of the Tailormade Series of car seat covers, Tailormade Armrests, Tailormade Headrests and Tailormade Console Lid Covers.

SUPERLAMB uses only the best Australian and New Zealand sheepskins, they are expensive, and the seat covers you want to order takes a team of 3 people between 2 hours and 6 hours to make, depending on the vehicle and style of seat. Installation Problems: Having problems installing the seat covers is not a reason to return them. In 95% of all cases where there have been problems, we are able to assist the customer with the installation over the phone, email or Skype. If after having received assistance from our Installation staff and you are still not satisfied with the fit, we ask that you email us a picture, (If you do not have a computer, please mail us the picture). With the assistance of a picture we are able to see the problem and determine if it's a factory issue or if it was not installed it correctly.

Color Swatch: We recommend you request a color swatch when ordering Tailormade seat covers, (just check the box) there is no cost to you and it reduces the chances of a mistake being made, particularly when colors can differ from computer to computer. If you are in a rush, keep in mind depending on where you live, a color sample will delay your order. Summary: Please remember, the chances are that we have already installed covers similar to the ones you just purchased. If the vehicle is new when you placed your order, and we don't have a pattern for it yet, we go to our local Dealerships in the city of San Diego and select the vehicle that is identical to yours and make the template (pattern)identical to your seats, head rests, consoles etc. After having made the templates, we make the covers, take them back to the Dealer and Install them on the car. If there is a problem we fix it, if not we ship it, either way we know the covers fits. With older vehicles, in many cases the covers have already been made hundreds of times so the fit is guaranteed.

We are here to help, we value the fact that you chose our company for your seat covers. If you have any questions please email us or call 1-800-821-4737

Tailormade (custom made) items generally ship within 7-10 working days. Most other items will ship within 48 hours. Any delays beyond that are usually caused by having to make a new pattern for vehicle that may have just come on the market.

UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air and USPS Priority Mail (for deliveries to Alaska, Hawaii and PO Boxes)

Superlamb seat covers are warranted to the original purchaser to be free from defective materials and workmanship for 6 months to 3 years from the date of purchase, depending on the type of cover purchased. The warranty explicity covers repairs of broken straps, loose stitching and broken snaps and does not include normal wear and tear, color fading, abuse, etc. All warranty repairs will be preformed at the factory free of charge except for the cost of dry cleaning. If required, products to be repaired under this warranty shall be cleaned by the purchaser and shipped to Superlamb, Inc., 8026 Miramar Rd., San Diego, CA, 92126. The purchaser is responsible for the payment of shipping costs to the factory. This warranty gives you specific legal rights. You have have others rights that vary from state to state.

Tailormade Original - 3 Years
Tailormade Supervest - 2 Years
Tailormade Insert - 2 Years
Semi Custom - 2 Years
Universal - 1 Year

Warranty information for Dashtoppers

All warranty issues with Dash-Topper products will be handled by the manufacturer, Dash-Topper. They can be contacted at:

Dash-Topper Mfg. Co., 7642 W. Vogel, Bldg #1, Peoria, AZ, 85345, phone 1-800-543-2047

Warranty details:
All Dash-topper dashboard covers carry a Lifetime Limited Warranty against defects in material or workmanship.
Warranty applies to original purchaser only
Replacement or repair only, at manufacturer's option
Defective product must be returned, freight prepaid, to manufacturer accompanied by original invoice
Special order merchandise excluded
One warranty per household